| Customer Feedback: |
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As we are now starting our third year of operation, we solicit feedback from each guest
throughout their stay, as to what works and appeals to them, or what we should consider
changing or creating. This has helped us rapidly maximize our customer's experience.
They each came to the Lodge under different circumstances and at different times of the
year.
throughout their stay, as to what works and appeals to them, or what we should consider
changing or creating. This has helped us rapidly maximize our customer's experience.
They each came to the Lodge under different circumstances and at different times of the
year.
In the meantime, here is some of the feedback through this fall, 2008:
1) June 2008. We are having a great time at Swan's Cay lodge. I have been to a lot of places and worked with a lot
of lodge managers and I can honestly say Ormelio is world class. He is taking good care of us. We really enjoy him
and the rest of the staff here. Chris Lowder- Offshore Adventures- ESPN
2) 'Beds, food, location, hosts and activities are fantastic. We'll be back, and are considering buying property in the
area. We'll definitely recommend the Lodge to our friends'. - Morrison family, Virginia, USA.
drmorrison@morrisonchiropractic.com
3) 'We'd read a bad review from last year and brought our own food. Once we saw what was being served, we quickly
changed our minds. The food was great. The hikes were great. The location and experience was great. We will
recommend to our friends.' - Billings family, British Columbia, Canada. rbillings@shaw.ca
4) 'I liked it so much, we came back, with my best friend and his new bride. Boat tours and hikes were great, and I
know Panama' - Michael Manville, Panama City, Panama. michael@panamaatyourservice.com
5) 'While it is true that the Lodge is well out of town, once we spent an afternoon in town, we were ready to get back
to the pristine nature of the Lodge. We've enjoyed the boat trips and the walks to the surrounding areas. We've
really enjoyed the family style meals and atmosphere'. - Geoff Spedding, Alberta, Canada.
6)' I enjoyed the free diving/spear fishing with your boat captain and like the location so much, we're pursuing a
property purchase.' - Dr. Steven Kaufer -
July 08, return visit, brought my parents on the third trip, "my father loved it." Your new neighbour- Dr. Peter Kauyfer
7) 'We would have stayed longer and cancelled our other reservation for another hotel in Bocas. Unfortunately, you
did not have space for us to extend our stay...we enjoyed our time at your Lodge - Bob Swan Family, Toronto,
Canada
8) 'We had a great time!! Never felt the need to go to town. The food was great. - The Largent Family, Durango, CO
9) We had a great time, we will refer your place to friends -Jenn Myer September 08
10) Your place is beautiful, and Enrique is a great fisherman. We want to come back next year with the kids, and
possibly come back with a group. October 2008 Todd Mitchell
1) June 2008. We are having a great time at Swan's Cay lodge. I have been to a lot of places and worked with a lot
of lodge managers and I can honestly say Ormelio is world class. He is taking good care of us. We really enjoy him
and the rest of the staff here. Chris Lowder- Offshore Adventures- ESPN
2) 'Beds, food, location, hosts and activities are fantastic. We'll be back, and are considering buying property in the
area. We'll definitely recommend the Lodge to our friends'. - Morrison family, Virginia, USA.
drmorrison@morrisonchiropractic.com
3) 'We'd read a bad review from last year and brought our own food. Once we saw what was being served, we quickly
changed our minds. The food was great. The hikes were great. The location and experience was great. We will
recommend to our friends.' - Billings family, British Columbia, Canada. rbillings@shaw.ca
4) 'I liked it so much, we came back, with my best friend and his new bride. Boat tours and hikes were great, and I
know Panama' - Michael Manville, Panama City, Panama. michael@panamaatyourservice.com
5) 'While it is true that the Lodge is well out of town, once we spent an afternoon in town, we were ready to get back
to the pristine nature of the Lodge. We've enjoyed the boat trips and the walks to the surrounding areas. We've
really enjoyed the family style meals and atmosphere'. - Geoff Spedding, Alberta, Canada.
6)' I enjoyed the free diving/spear fishing with your boat captain and like the location so much, we're pursuing a
property purchase.' - Dr. Steven Kaufer -
July 08, return visit, brought my parents on the third trip, "my father loved it." Your new neighbour- Dr. Peter Kauyfer
7) 'We would have stayed longer and cancelled our other reservation for another hotel in Bocas. Unfortunately, you
did not have space for us to extend our stay...we enjoyed our time at your Lodge - Bob Swan Family, Toronto,
Canada
8) 'We had a great time!! Never felt the need to go to town. The food was great. - The Largent Family, Durango, CO
9) We had a great time, we will refer your place to friends -Jenn Myer September 08
10) Your place is beautiful, and Enrique is a great fisherman. We want to come back next year with the kids, and
possibly come back with a group. October 2008 Todd Mitchell
11)I just wanted to say that I had a great time at your lodge in November. Of all the places that we visited in the
beautiful country of Panama, yours was my favourite. Ormelio was great too. Thanks and I recommend your lodge to
anyone who asks. November 2008 Ross Wilson rosswilson@telus.net
12)I just wanted to thank you for such a wonderful time over Christmas. Your lodge felt like a second home to us,
which was exactly how you had described it to us. Ormellio really made the trip for us. His knowledge of the area was
invaluble. He worked extremely hard to make sure that we had a great time. Also, our rooms were always cleaned very
well. The waves were too big to kayak, so I will have to return with my family next year to kayak our to the island.
Thanks, Joe
13) " I wanted to let you know how we felt about our vacation trip to your home/apts last Feb. We had a great time it
was exactliy the type of vacation spot we loved. The accommodations were great and your organization with Ormelio
was the best. He was great to work with and we enjoyed his personality. The trip was a true adventure and one I would
recommend to any one. We felt truly safe in every way, when Ormelio thought we were a little questionable ( our water
skills were not the best) he helped make sure we were safe and watched over us like we were his children. The whole
family and I had a great time with the location, staff and Ormelio. The food was good and very tasty. Feb 2009
Bruce Galbraith
14) We had a beautiful, adventurous, cozy and enlightening honeymoon, you have a wonderful spot and an
incredible staff- April 2009 Mary Ann Rund
15) We had a wonderfully relaxing time at The Lodge! Ormelio was a great host, always helpful and accommodating!
Our apartment was nice and clean, and a there was a vase of beautiful tropical flowers on the counter. The setting is
so remote and lovely that we had pletty of island jungle and beach to explore. We only regretted not being able to
speak Spanish, though fortunately Ormelio speaks English very well. We thoroughly enjoyed our stay! Carolyn Whitt
May 2009
16) Thank you for sharing your charming home with our family. Words can not express the comfort and kind support
that Ormelio and his family provided us. Bird Island, Clay and Drago all were one of a kind experiences. P.T.
March 2010
17) We had a wonderful time at Swans Cay! Ormelio was a great host and we all loved him! Great times were had by
all...what a beautiful place!! Pam. R. Bothell WA July 2010
beautiful country of Panama, yours was my favourite. Ormelio was great too. Thanks and I recommend your lodge to
anyone who asks. November 2008 Ross Wilson rosswilson@telus.net
12)I just wanted to thank you for such a wonderful time over Christmas. Your lodge felt like a second home to us,
which was exactly how you had described it to us. Ormellio really made the trip for us. His knowledge of the area was
invaluble. He worked extremely hard to make sure that we had a great time. Also, our rooms were always cleaned very
well. The waves were too big to kayak, so I will have to return with my family next year to kayak our to the island.
Thanks, Joe
13) " I wanted to let you know how we felt about our vacation trip to your home/apts last Feb. We had a great time it
was exactliy the type of vacation spot we loved. The accommodations were great and your organization with Ormelio
was the best. He was great to work with and we enjoyed his personality. The trip was a true adventure and one I would
recommend to any one. We felt truly safe in every way, when Ormelio thought we were a little questionable ( our water
skills were not the best) he helped make sure we were safe and watched over us like we were his children. The whole
family and I had a great time with the location, staff and Ormelio. The food was good and very tasty. Feb 2009
Bruce Galbraith
14) We had a beautiful, adventurous, cozy and enlightening honeymoon, you have a wonderful spot and an
incredible staff- April 2009 Mary Ann Rund
15) We had a wonderfully relaxing time at The Lodge! Ormelio was a great host, always helpful and accommodating!
Our apartment was nice and clean, and a there was a vase of beautiful tropical flowers on the counter. The setting is
so remote and lovely that we had pletty of island jungle and beach to explore. We only regretted not being able to
speak Spanish, though fortunately Ormelio speaks English very well. We thoroughly enjoyed our stay! Carolyn Whitt
May 2009
16) Thank you for sharing your charming home with our family. Words can not express the comfort and kind support
that Ormelio and his family provided us. Bird Island, Clay and Drago all were one of a kind experiences. P.T.
March 2010
17) We had a wonderful time at Swans Cay! Ormelio was a great host and we all loved him! Great times were had by
all...what a beautiful place!! Pam. R. Bothell WA July 2010
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